Creating an online Volumes account is super easy.

Both new and existing customers can click HERE to sign up for or log in to an existing account.

If you are having trouble logging into your existing online account, please request a password reset rather than creating a new account altogether (that way you won’t have duplicate accounts!). 
You can do that HERE.

So here is where it gets a little confusing (just bear with us on this one!)

If you’ve been in-store and created an account that’s great, however, we ask that you ALSO create an online account too. 

This comes down to protecting your privacy as you must have your own password for your account which is something you can only create online as we can’t do that for you in-store.

But the good news?

Once the online account is created with the same email address that you created your in-store account with, then your sales history will sync (hallelujah!).

Nope! If you haven’t created an account in-store that’s absolutely fine - an online account is all you need to receive your vouchers.

As mentioned above, if you do have an in-store account that you created a while ago that’s no problem at all - just make sure that moving forward you also create an online account so we can pool all your points together if you choose to shop online as well. The most important thing to note here is that you use the same email address for both accounts otherwise we will not be able to sync your points together automatically.

So you’ve made an online account?

Great! 

Simply LOG IN to your account and scroll to the bottom of the page and click on Volumes POINTS BALANCE.

All redeemable vouchers under your account will show here. Then copy and paste the one voucher number into the ‘discount box’ at checkout’ and VOILA!

PS. You MUST have an online account to access your vouchers online (even if you already have an in-store account). Click HERE to log into an existing account or to create a new account.

If you are shopping in our physical store, our staff can search for your voucher on your behalf as long as they are still valid.

Simply copy and paste the one voucher number into the ‘discount box’ at checkout’ and VOILA!

Yep, vouchers can be redeemed on purchases over $50 in-store or online. Rewards vouchers can not be used during sale promotions unless otherwise stated. We can only redeem one voucher code at a time on our website whether that be a promotional discount code or a rewards voucher code.

Only one voucher can be used per purchase. 

But you know what that means

If you have multiple vouchers you get to shop with us multiple times (yay!).

All of our rewards vouchers must be used within the validity date stated on the voucher. The voucher number will no longer work if you try to use it after this date.

If for whatever reason you can’t find your voucher (we totally get it, it happens!), when you log into your account, you will be able to access the unique code to redeem your voucher amount (as long as it is still valid).